Faq

▪ Does my driver speak english?: Yes all our drivers speak english.
▪ We are a group and intend to take a number of unplanned excursions, can you organise these for us?: Yes, Sorrento in Tour have a complete fleet of vehicles with tour guides available for its customers, for excursions to different places and with different themes: nature, history, wine&food, that cover the entire area.
▪ How to proceed for queries and reservations?: Through our website, using our contact and reservation form you can ask for information regarding specific services for your travel needs, for tours and for Private Shore Excursions. With your reservation we kindly ask for complete details regarding your arrival or departure date/s and time/s plus your final destination also a cell phone number working in Italy eventually to contact you.
▪ How can we find our driver upon arrival?: If you will be flying to Naples, the driver will meet you at the airport immediately as you exit the international arrivals with your name clearly displayed on a meeting sign. With arrival into Naples Central Train Station (Piazza Garibaldi) the driver will meet and greet you at the end of the train arrival platform towards the exit with your name on a meeting sign. If you will be Cruising the Mediterranean, at the Ports of Naples, Sorrento, Salerno and Amalfi including all the ports of call around Italy, the driver will meet on the Pier, following disembarkation, with your name clearly displayed on a meeting sign.
▪ Do we need to tip your driver?: Tipping is not essential, but in Italy, a tip is offered as a sign of appreciation for good service. Most people leave a tip of 10 to 20%
▪ What is your cancellation policy?: Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. If it is not done in these terms, our company reserve the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount of requested services. Please Note: We will NOT CHARGE payment to your credit card at the time of booking, but we will keep the information in our database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO SHOW” or “LATE CANCELLATION”.
▪ What if the flight/train is delayed or connection missed?: A supplement of 50%, of the original price, will be added on services with a delayed departure off over 3 hours or for flights/trains missed and transfers rescheduled on the day of travel. We will not be held liable for missed flights/trains, we will always leave resort in good time for your flight/train departure but we are not liable for traffic problems resulting in flights/trains missed.